Microsoft Tech Support Phone Scam

Posted by Admin on July 9, 2019

Statistics have shown that easily three out of every four Americans own a computer or laptop and that they are generally online to some extent every day. Whether working online, shopping, catching up on Social Media, or just taking in a streaming movie or music station, we have found the personal computer a vital part of our lives that needs to be kept healthy to work well.

Even excluding natural maintenance needs on your machine, the number of threats your computer faces each day grows. Whether it is a virus, adware, or keylogger, there are criminals out there who constantly seek to intercept your personal data and financial information for a multitude of nefarious ends that can leave you penniless or worse.

Since most people do not have time to learn the field of computers to maintain the health of their devices, they tend to rely on the expertise of professional tech help. It is here where the Microsoft Tech Support scam strikes the unwary.

How This Scam Work?

This particular scam has two major variations. The first begins with a phone call supposedly from Microsoft offering to give you a free security scan. They will give you a link to click that is supposed to launch the scan but will instead download any number of software villains onto your system. They can gain remote access and use your computer as a platform to launch spam emails, join in Denial of Service attacks on other websites, go through your files and passwords harvesting information as it goes, or hold your computer for ransom you must pay to regain access, though never again security.

The other variation involves the supposed Microsoft Tech Support representative informing you of some virus on your machine that has to be removed. They will, of course, require a small fee to initiate the removal. Many people find it easier to pay an expert to do technical work for them. Once paid, the scammers will either disappear with the money or they will again give you the dreaded link to click for viruses, identity theft, and the ruination of your financial wellbeing.

As with most scams, a little knowledge can go a long way to preventing disaster. There is no way for a Microsoft tech to know you have a virus nor does the company itself make unsolicited phone calls seeking to sell such a service. Also, Microsoft is not in the business of giving away free services. The updates to its existing anti-virus, Windows Defender, are part of the package you already paid for when you bought your Windows computer.

Remember, if you feel you have been contacted by such a scammer, file a report with the Federal Trade Commission including as much information as you can about the attempt.

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